Effective 3 September 2026 · Clear rules for standard online returns, support-reviewed product complaints and refunds.
For the normal Myhomeetal online return process, a delivered order should be submitted for return within 24 hours of the recorded delivery time shown in our system. A return request is not an approval. Do not send goods back until Myhomeetal has reviewed and approved the request.
The 24-hour period is Myhomeetal’s standard self-service window. It does not remove rights or remedies that cannot lawfully be excluded. If an item is defective, unsafe, materially different from its description or sample, unsuitable for a purpose you specifically communicated before purchase, or you believe another consumer remedy applies, contact Myhomeetal support for a human review.
Support may open an audited return claim for review. Opening a support-reviewed claim does not automatically approve a return, replacement or refund.
Myhomeetal may ask for order details, photographs, product information or other reasonable evidence needed to assess a claim. The condition expected of returned goods depends on the reason for the return and any rights that apply to the transaction. Customers should keep products, packaging and accessories safely while a claim is under review.
Under Myhomeetal’s standard commercial policy, an approved paid cancellation or return refund is credited to the customer’s Myhomeetal Wallet as spend-only shopping credit, regardless of the original payment provider. Wallet balance cannot be withdrawn or cashed out.
If applicable law requires a different refund method, replacement, repair or other remedy for a particular claim, that legal requirement takes priority over the standard Wallet-credit policy.
Return requests may move through Requested, Approved, Received and Refunded states. Myhomeetal may reject a claim after review where the return is not supported by the order facts, product condition, applicable policy or law. Customers can track an active return from the relevant order page.
For a product issue, include your order number and a concise description of the problem.